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Customer Service

Shipping & Delivery

If your payment clears by 6AM Mountain Time, your purchase ships that day (Monday-Friday, excluding US Postal Holidays). We ship either First Class or Priority via the US Postal Service; shipping method will be indicated on the listing for the particular item and at checkout.

ANYTHING OVER 13 OUNCES (including multiple purchase shipping) will ship Priority Mail.

Privacy & Security

Your account information and profile are password-protected on a secure site so that you can have access to your profile and the Personal Information included in it.

Any credit card information you enter on the Website is encrypted by an industry-standard protocol, SSL (Secure Sockets Layer). We use SSL to communicate with secure browsers. These browsers encrypt your credit card and Personal Information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. If your browser is insecure, you will not be able to transact business through our Website.

Returns & Replacements

A 14-day money back policy applies to all items that are not used by the buyer. If an item has been used, that item may not be returned. Please inspect all items before you use them. We will reimburse the initial shipping charge, and the buyer is responsible for the return shipping charge.

Ordering
All sales are final, all sales do not come with a warranty, all sale items use completely at your own risk. Climbing is an inherently dangerous activity. It is the sole responsibility of the purchaser or user of any technical adventure equipment to get proper instruction and to act safely and in accordance with the uses and specifications outlined by the manufacturer. It is your responsibility to learn how to safely use the product. Inspect your gear before each use. If you notice what might be a problem, seek a professional opinion before continuing use of the product. If you have any questions concerning the inspection of a piece of climbing equipment, contact yinetyme before buying or putting an offer on any item(s).
Payment, Pricing & Promotions

Payment can be made using Paypal or credit card.  Any Paypal payment of $50 or more must ship to a Paypal verified address.  If a Paypal transaction over $50 occurs and the address is not verified, the purchaser will have 3 business days to verify their address with Paypal.  If the address is not verified, a refund will be issued and the purchaser may pay with a credit card or forego the purchase.

All prices are final after an item has been purchased.  There is no refund or credit that will be issued if the same or similar item goes on sale.

Viewing Orders
You can view all recent purchases in your account.  Please login to view and print all recent orders.
Updating Account Information

Please make sure all information in your account is up to date should we need to contact your for any reason pertaining to your order(s).

NOCO Gear Office:

NOCOGear.com
PO Box 7786
Loveland, CO 80537
970-459-0376

support@nocogear.com