Return Policy

 

Load-bearing climbing equipment, such as harnesses, ropes, carabiners, cams, and pulleys are final sale and cannot be returned. NOCO Gear branded and "Vertically Motivated" clothing that is custom made for each order are also final sale and cannot be returned.

Pop-Up store purchases are final sale and cannot be returned.

Returns: We do not offer exchanges at this time, only returns. You can return your item(s) as long as the item(s) are still in "sellable condition." This means, the item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, pulled stitching, or mysterious smells, and needs to be in its original packaging with the manufacturer tags.

A 14-day money back policy applies to all eligible gear that are not used by the buyer.  We will confirm the return shipment within the 14 day period by checking the tracking information, and packages will be considered shipped not by when the shipping label was bought or printed, but when the carrier accepts the package. Packages shipped within 14 days from the delivery date will be given a refund for their return. If an item has been used, that item may not be returned. Please inspect all items before you use them. The buyer will not be refunded for any of the original shipping.

If you're returning a pair of shoes or boots, we need the shoe box back, too. Please DO NOT treat the shoe box as the shipping box. If you use the shoe box as the shipping box, we will not be able to accept the return and won't be able to issue a refund - see "sellable condition" description above.

Items that are not in sellable condition because they have been worn or items damaged due to improper use or damaged during shipping will not be accepted for return. 

How to return and item

Contact us at support@nocogear.com or use the contact us form. In your message to our support team, please provide the following information:

  • A brief reason for the return.

We will then respond with the appropriate return shipping address. When the item has shipped, please provide our support team with the delivery conformation or tracking number. A refund or store credit will be issued upon confirmation of our return policy and conditions.